As retailers know all too well, customer service during the holidays is a whole other animal. Based on our own company data, in the months leading up to the holidays, customer contact rates can ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Do you remember how many times you went into a bank for ...

Overall electric utility residential customer satisfaction is 748 (on a 1,000-point scale) in 2021, a decrease from a record-high 751 in 2020, according to the JD Power 2021 Electric Utility ...

In 2018, Forethought, a startup looking to put AI to work across customer service, won the TechCrunch Disrupt Battlefield and soon after landed a $9 million Series A. Well, three years later that ...

Effective communication through digital tools can help drive satisfaction among customers in Thailand when getting their vehicles serviced, according to the JD Power 2021 Thailand Customer Service ...